Damage & Claim Policy

This Damage & Claim Policy applies to purchases made through Designerfurnitureworld.com. By placing an order, you agree to the terms below.

At Designer Furniture World, every shipment is carefully arranged and insured. We ask customers to inspect all items at the time of delivery.

At the Time of Delivery

Please inspect the packaging and furniture before signing the delivery receipt.

If there is visible shipping damage, please note it clearly on the delivery paperwork before accepting the order. If the item appears severely damaged, you may refuse delivery and contact us immediately.

Natural Wood & Finish Characteristics

Rustic finishes, distressed marks, uneven texture, color variation, knots, grain differences, cracks, saw marks, hand-applied finish variations, or natural imperfections in solid wood are not considered damage when they are part of the product design, material, or finish description shown on the product page.

Natural wood furniture may vary from piece to piece, and these variations are part of its character.

How to File a Damage Claim

Any damage claim must be reported within 48 hours of delivery.

Please email us with:

Order number
Clear photos or videos of the damage
Photos of the packaging
A brief description of the issue

Please keep all original packaging until the claim is reviewed.

Claim Review & Resolution

Once we receive the required information, we will file a claim with the carrier or manufacturer. Approved claims may be resolved through replacement parts, repair, replacement, or another appropriate solution depending on the issue and manufacturer approval.

Damage claims reported after 48 hours may be denied by the carrier or manufacturer.

Designer Furniture World is not responsible for damage caused after delivery, including customer handling, moving, assembly, misuse, or removal of packaging before inspection.