Terms of Service
Effective Date: July 22, 2026
Welcome to Designer Furniture World. DesignerFurnitureWorld.com is owned and operated by Bergen Furniture & Design, Inc., doing business as Designer Furniture World. These Terms of Service (“Terms”) apply to your access to and use of DesignerFurnitureWorld.com and any purchase made through our website.
In these Terms, “Designer Furniture World,” “we,” “us,” and “our” refer to Bergen Furniture & Design, Inc., doing business as Designer Furniture World.
By visiting our website, creating an account, placing an order, submitting payment, using checkout, or communicating with us, you agree to these Terms, along with our Privacy Policy, Shipping Policy, Return Policy, Cancellation Policy, Damage and Claim Policy, Payment Policy, and any other policies posted on our website.
Please read these Terms carefully before placing an order.
1. About Designer Furniture World
Bergen Furniture & Design, Inc., doing business as Designer Furniture World, is an online furniture retailer offering curated furniture and home furnishings for customers in the United States.
Products may be fulfilled directly by Designer Furniture World or through manufacturers, vendors, warehouses, freight carriers, white glove delivery partners, and other service providers involved in processing and delivering your order.
2. Shopify Platform
Designer Furniture World operates its online store using Shopify’s e-commerce platform. Shopify provides website hosting, checkout technology, order processing tools, payment-related services, fraud prevention tools, customer account features, and other technology used to operate our website.
When you visit our website, place an order, create an account, use checkout, use Shop Pay, or interact with Shopify-powered features, Shopify may process certain information as part of providing services to Designer Furniture World and supporting the operation of the store.
Your use of Shopify-powered checkout, Shop Pay, payment tools, customer accounts, or other Shopify features may also be subject to Shopify’s own terms, policies, and privacy practices.
Designer Furniture World is responsible for our products, posted policies, customer service, order fulfillment, returns, cancellations, claims, and the content we provide on our website. Shopify is a technology platform provider and is not responsible for Designer Furniture World’s product descriptions, pricing, order decisions, delivery performance, claims, returns, or customer service obligations.
3. Third-Party Apps, Payment Providers, and Services
Our Shopify store may use third-party apps, payment gateways, financing providers, analytics tools, marketing tools, shipping tools, review tools, fraud prevention tools, delivery tracking tools, and customer service tools.
These third-party services may help us operate the website, process payments, verify orders, prevent fraud, manage deliveries, communicate with customers, collect reviews, measure advertising performance, or improve the shopping experience.
Some third-party services may have their own terms, privacy policies, security practices, fees, approval rules, or eligibility requirements. Designer Furniture World is not responsible for the policies, approval decisions, outages, errors, delays, security incidents, or services controlled by third-party providers outside our direct control.
4. Eligibility to Use Our Website
By using our website or placing an order, you confirm that you are at least 18 years old or are using the website with the permission of a parent or legal guardian.
You agree to provide accurate, current, and complete information when placing an order, creating an account, submitting payment, requesting support, or communicating with us.
5. Product Information
We make reasonable efforts to display product names, descriptions, dimensions, finishes, materials, colors, pricing, availability, delivery options, and images accurately.
However, furniture is made with natural materials and may vary slightly in color, grain, texture, finish, distressing, markings, tone, dimensions, or appearance. These natural variations are not considered defects.
Product colors may also appear different depending on lighting, photography, screen settings, and device display.
Rustic finishes, hand-applied finishes, natural wood grain, knots, mineral marks, uneven distressing, antiquing, color variation, and finish characteristics described on the product page are considered part of the product design and are not considered damage or defects.
6. Measurements, Access, and Fit
Before placing an order, you are responsible for reviewing all product dimensions and confirming that the item will fit through your doorways, hallways, stairways, elevators, rooms, and delivery path.
Designer Furniture World is not responsible if an item does not fit in your home, building, elevator, doorway, stairway, hallway, or selected room.
Additional delivery fees, storage fees, return shipping fees, restocking fees, redelivery fees, or cancellation charges may apply if delivery cannot be completed due to access issues, incorrect measurements, missed appointments, restricted building access, unavailable elevators, missing certificates of insurance, or customer unavailability.
7. Pricing, Availability, and Errors
All prices are listed in U.S. dollars unless otherwise stated. Product prices, promotions, availability, shipping charges, delivery options, and product information are subject to change without notice.
We make reasonable efforts to keep website pricing, availability, product information, and checkout information accurate. However, errors may occasionally occur.
Designer Furniture World reserves the right to correct any error, inaccuracy, omission, pricing mistake, availability mistake, shipping charge mistake, delivery charge mistake, promotion error, or product information mistake at any time, including after an order is submitted.
If an order is affected by an error, we may contact you for approval of the corrected information or cancel the order and issue a refund for any amount paid.
A confirmation email does not mean an order has been finally accepted. An order is accepted only after payment is approved, order details are verified, and the order is confirmed for processing.
8. Orders and Order Acceptance
When you place an order, you are making an offer to purchase the selected product under these Terms and our posted policies.
Designer Furniture World reserves the right to accept, reject, cancel, or limit any order for any lawful reason, including but not limited to:
Product unavailability
Pricing or product information errors
Payment issues
Suspected fraud or unauthorized activity
Incorrect billing or shipping information
Delivery restrictions
Manufacturer or vendor discontinuation
Duplicate orders
Orders placed in violation of our policies
Unusual order activity
Failure to verify required information
If we cancel an order after payment has been processed, we will issue a refund for the canceled portion of the order.
9. Payment
Payment must be made through the payment methods available at checkout. We may accept credit cards, debit cards, Shop Pay, Shopify Payments, financing options, or other approved payment methods shown on our website.
All payment information must be accurate and authorized. By submitting payment, you represent that you are authorized to use the selected payment method.
Payments are processed through Shopify, Shopify Payments, Shop Pay, or other secure third-party payment processors. Designer Furniture World does not store full credit card numbers or complete payment credentials on our website.
Your order may be delayed or canceled if payment is declined, reversed, flagged, disputed, incomplete, or suspected to be unauthorized.
10. Financing and Installment Payment Options
If financing, installment payments, Shop Pay Installments, or other payment plans are offered at checkout, those services are provided by third-party financing or payment providers, not directly by Designer Furniture World unless expressly stated in writing.
Approval, payment schedules, interest, fees, account management, declined applications, credit decisions, refunds to financing accounts, and financing disputes are controlled by the applicable third-party provider.
Designer Furniture World is not responsible for financing approval decisions, financing terms, credit reporting, payment plan errors, or third-party financing account issues.
11. Order Verification and Fraud Prevention
To protect our customers and our business, Designer Furniture World may review orders for accuracy, payment verification, address verification, delivery verification, fraud prevention, or security purposes.
We may contact you to verify billing details, shipping details, payment authorization, delivery availability, or other order information.
We reserve the right to delay, cancel, or refuse an order if we are unable to verify the information provided, if payment appears unauthorized, if fraud is suspected, if a payment processor flags the order, or if required information is incomplete or inaccurate.
12. Sales Tax
Applicable sales tax may be collected as required by law and will be shown at checkout where applicable.
You are responsible for any taxes, duties, or charges that may apply to your order, except where Designer Furniture World is legally required to collect and remit those amounts.
13. Shipping and Delivery
Shipping and delivery options, charges, estimated timelines, and service levels are described in our Shipping Policy and shown where applicable during checkout.
Designer Furniture World currently ships within the 48 contiguous United States only. We do not offer shipping to Alaska, Hawaii, U.S. territories, or international destinations unless otherwise stated in writing.
Delivery timelines are estimates and may vary based on product availability, manufacturer processing, warehouse schedules, freight carrier availability, custom or made-to-order production, weather, holidays, customer location, and other factors outside our direct control.
We make reasonable efforts to provide accurate delivery estimates. If a shipment is delayed beyond the stated timeframe, we will communicate updates and provide cancellation options where required by applicable law.
14. Customer Delivery Responsibilities
You are responsible for ensuring that delivery can be completed safely and legally at your location.
This includes:
Providing a correct delivery address
Providing a working phone number and email address
Responding to delivery scheduling calls, emails, or messages
Ensuring an adult is present at the delivery appointment
Confirming building, elevator, loading dock, certificate of insurance, or HOA requirements before delivery
Measuring all access points before ordering
Clearing the delivery path
Protecting floors, walls, and surrounding areas when necessary
Inspecting the item at delivery where possible
Additional charges may apply for missed appointments, storage, redelivery, incorrect addresses, failed delivery attempts, special building requirements, difficult access, customer-caused delays, or refusal of delivery without approval.
15. Threshold Delivery and White Glove Delivery
Delivery service levels may vary by product, location, carrier, and checkout selection.
Threshold delivery generally means delivery to the first dry, safe, and accessible area, such as a garage, front entrance, lobby, or covered threshold area, depending on the carrier and property access.
White glove or platinum delivery, when available and selected, may include room-of-choice placement and basic packaging removal, subject to service availability, building access, delivery conditions, and product eligibility.
Delivery teams are not responsible for electrical work, plumbing, wall mounting, structural work, moving existing furniture, removing old furniture, modifying doors, disassembling property fixtures, hoisting, crane service, window delivery, or performing services not included in the selected delivery method.
16. Made-to-Order, Custom, and Special Order Items
Made-to-order, custom, special order, modified, personalized, and manufacturer-built items are produced specifically for your order.
Once production, cutting, upholstery, finishing, ordering, or manufacturer processing has started, these items cannot be canceled, changed, returned, or refunded unless required by law or approved in writing by Designer Furniture World.
Estimated timelines for made-to-order and custom items may vary by manufacturer, material availability, production schedule, transportation, and delivery location.
17. Cancellations
Cancellation requests must be submitted as soon as possible to:
support@designerfurnitureworld.com
Orders may be canceled only if the order has not shipped, entered transit, entered production, or become locked by the manufacturer, vendor, warehouse, or delivery partner.
If an eligible order is canceled before shipping or processing has advanced, we will issue a refund according to our Cancellation Policy.
If an order has already shipped or entered transit and cancellation is approved, restocking fees, return shipping charges, manufacturer fees, storage fees, delivery fees, payment processing fees where permitted, or other applicable costs may be deducted from the refund.
Made-to-order, custom, special order, modified, and personalized items are not eligible for cancellation once processing or production has started.
18. Returns and Refunds
Returns are governed by our Return Policy. Not all items are eligible for return.
Return eligibility may depend on the product type, product page details, order status, item condition, manufacturer rules, delivery status, and return request timing.
If an item is eligible for return, it must be returned in new, unused, undamaged condition, with original packaging where required.
Restocking fees, return shipping charges, delivery fees, white glove fees, storage fees, payment processing fees where permitted, and other applicable charges may be deducted from any refund where permitted by law and stated in our policies.
Shipping, delivery, white glove, handling, and service fees may be non-refundable unless otherwise required by law.
Refund timing may vary depending on the payment method, payment processor, financing provider, bank, card issuer, or Shopify checkout method used.
19. Damage, Defects, and Claims
Damage and claims are governed by our Damage and Claim Policy.
Customers must inspect items at delivery where possible and report any visible damage, missing parts, incorrect items, or delivery concerns as soon as possible.
Photos, videos, packaging images, delivery receipt notes, order number, and other documentation may be required to process a claim.
Designer Furniture World may repair, replace, provide parts, coordinate a manufacturer claim, offer a resolution, or provide another remedy depending on the product, claim type, manufacturer policy, carrier policy, and applicable law.
Do not discard packaging or move, repair, alter, use, assemble, or dispose of a claimed item until the claim process is complete, unless instructed by Designer Furniture World in writing.
20. Chargebacks and Payment Disputes
If you have a concern with your order, delivery, return, cancellation, or claim, you agree to contact Designer Furniture World first so we can review and attempt to resolve the issue.
Filing a chargeback or payment dispute does not cancel your order, return obligation, delivery obligation, or responsibility under these Terms.
Designer Furniture World reserves the right to provide order records, delivery records, signed receipts, tracking information, Shopify order records, checkout records, fraud analysis records, customer communications, photos, policy records, and other evidence to banks, card issuers, payment processors, financing providers, Shopify, delivery partners, manufacturers, or legal authorities in response to disputes or chargebacks.
21. Promotions, Discounts, and Coupons
Promotions, discounts, coupons, sale prices, and special offers are subject to change, expiration, product exclusions, and availability.
Promotions cannot be applied retroactively unless approved by Designer Furniture World in writing.
We reserve the right to cancel or refuse any promotion, coupon, or discount if it is used incorrectly, fraudulently, after expiration, or in violation of the offer terms.
22. Website Content and Intellectual Property
All content on our website, including text, images, graphics, logos, icons, designs, product layouts, website layout, videos, and other materials, is owned by or licensed to Designer Furniture World, Shopify, manufacturers, vendors, suppliers, or other content providers and is protected by intellectual property laws.
You may not copy, reproduce, distribute, modify, scrape, publish, sell, or use any website content for commercial purposes without our prior written permission.
23. Customer Reviews, Photos, and Submissions
If you submit reviews, comments, photos, videos, testimonials, feedback, claim images, or other content to Designer Furniture World, you grant us the right to use that content for customer service, claims processing, quality control, internal records, and business improvement.
We will not use your personal image or clearly identifiable customer-submitted content in advertising without appropriate permission where required by law.
You agree not to submit content that is false, misleading, offensive, unlawful, infringing, abusive, or harmful.
24. Prohibited Uses
You agree not to use our website to:
Violate any law or regulation
Submit false, inaccurate, or misleading information
Commit fraud or unauthorized payment activity
Interfere with website security or functionality
Copy, scrape, harvest, or misuse website content or customer information
Upload viruses, malware, or harmful code
Abuse promotions, discounts, returns, claims, delivery procedures, or chargeback processes
Harass, threaten, or abuse our team, vendors, manufacturers, carriers, delivery teams, or service providers
Attempt to bypass Shopify, payment provider, or website security systems
We reserve the right to block access, cancel orders, close accounts, refuse service, or take legal action if these Terms are violated.
25. Third-Party Websites and Links
Our website may include links to or integrations with third-party services, including Shopify, payment processors, financing providers, delivery tracking tools, social media platforms, analytics services, advertising platforms, manufacturer websites, and review platforms.
Designer Furniture World is not responsible for the content, policies, security, availability, or practices of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
26. Website Availability and Technical Issues
We make reasonable efforts to keep our website available and functioning properly. However, website access may occasionally be interrupted due to maintenance, Shopify platform issues, third-party app issues, payment processor outages, internet problems, security events, updates, or other technical issues.
Designer Furniture World is not responsible for temporary website unavailability, checkout interruptions, cart errors, app errors, payment provider downtime, display issues, or technical problems outside our direct control.
If a technical issue affects an order, price, promotion, payment, inventory status, or checkout result, we reserve the right to review, correct, cancel, or adjust the affected order where permitted by law.
27. No Warranty Beyond Manufacturer or Written Coverage
Products may be covered by manufacturer warranties where applicable. Warranty coverage, length, exclusions, and remedies are determined by the manufacturer unless Designer Furniture World provides a separate written warranty.
Designer Furniture World does not provide any additional warranty unless expressly stated in writing.
To the fullest extent permitted by law, products and website services are provided “as is” and “as available,” except as otherwise required by law or expressly stated in our written policies.
28. Limitation of Liability
To the fullest extent permitted by law, Designer Furniture World will not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages, including loss of use, loss of profits, lost business, emotional distress, inconvenience, contractor fees, designer fees, storage fees, property modifications, third-party labor charges, missed appointments, or delay-related damages.
To the fullest extent permitted by law, Designer Furniture World’s total liability for any claim related to a product, order, delivery, website use, payment issue, Shopify-powered service, third-party app, or customer service matter will not exceed the amount paid by you for the specific product or order giving rise to the claim.
Some states do not allow certain limitations of liability, so some limitations may not apply to you.
29. Delays and Events Outside Our Control
Designer Furniture World is not responsible for delays or failure to perform caused by events outside our reasonable control, including manufacturer delays, material shortages, labor shortages, freight delays, carrier issues, weather, natural disasters, port delays, strikes, accidents, government actions, supplier issues, Shopify outages, third-party app outages, payment processor outages, technology outages, or other events beyond our control.
We will make reasonable efforts to communicate meaningful delays and provide options where required by applicable law.
30. Indemnification
To the fullest extent permitted by law, you agree to defend, indemnify, and hold harmless Designer Furniture World, its owners, employees, contractors, vendors, service providers, manufacturers, delivery partners, technology providers, and affiliates from claims, damages, losses, liabilities, costs, or expenses arising from your violation of these Terms, misuse of the website, fraudulent activity, inaccurate information, chargeback abuse, delivery access issues caused by you, or violation of any law or third-party rights.
31. Governing Law
These Terms are governed by the laws of the State of New Jersey, without regard to conflict of law principles.
32. Dispute Resolution
If a dispute arises, you agree to contact Designer Furniture World first at:
support@designerfurnitureworld.com
We will make a reasonable effort to review and resolve the issue.
To the fullest extent permitted by law, any dispute must be brought individually and not as part of a class action, consolidated action, or representative proceeding.
Nothing in this section limits any non-waivable consumer rights that may apply under law.
33. Changes to These Terms
Designer Furniture World may update these Terms from time to time. When changes are made, the effective date at the top of this page will be updated.
Your continued use of our website or placement of an order after updated Terms are posted means you accept the updated Terms.
34. Contact Information
If you have questions about these Terms, your order, or our policies, please contact us:
Bergen Furniture & Design, Inc.
Doing business as Designer Furniture World
Email: support@designerfurnitureworld.com
Website: DesignerFurnitureWorld.com
“Business mailing address — no showroom or customer pickup at this location.”
Address : 23 Bergenline Avenue, Westwood,New Jersey 07675