Hooker Furniture Castella King Panel Bed

All Hooker Furniture, Inc. products are warranted for a period of one year from the date of purchase. Hooker Furniture, Inc. warrants all its products to be free from defects in material and workmanship for a term of one (1) year from the date of purchase by the original purchaser. This warranty is made SOLELY TO THE RETAILER and is NOT TRANSFERABLE under any circumstances. It is the retailer’s responsibility to contact Hooker Furniture, Inc. with a claim. We will not handle claims from consumers directly; all requests must go through the retailer who sold the merchandise to the consumer. We advise all retailers to retain invoices for a minimum of one (1) year for warranty purposes.

General Limitations

1. This warranty is voided if the product is modified or altered in any way after shipment from Hooker Furniture, Inc.
2. This warranty is voided if any aftermarket protective treatments are applied to the product after the original factory packaging has been opened.
3. Freight or handling damages are not considered defects under this warranty.
4. This warranty applies under the conditions of normal residential usage. It does not apply to defects or damage resulting from negligence, abuse, or misuse—including, but not limited to, inadequate or improper maintenance, exposure to water, salt air, chemicals, accidents, or any use for which the product was not designed, or for commercial use (including rental, business, commercial, institutional, or any non-residential use), nor does it cover ordinary wear-and-tear.
5. Hooker Furniture, Inc. reserves the right to determine the amount of factory, transportation, dealers, and consumer responsibility.
6. It will be necessary to have defective products inspected by a factory representative before replacement or allowance can be authorized. All service, replacements, etc. must be approved by our Customer Service Department.
7. Hooker Furniture, Inc. shall neither bear responsibility for the cost of return nor any other cost which the consumer may incidentally incur in returning the merchandise to the dealer.

Warranty is void for the following conditions:

1. Any product modification by dealer, consumer, or other parties not authorized by Hooker Furniture, Inc. will void this warranty.
2. Floor samples sold, or products designated “AS IS” at the time of purchase are not covered by the warranty.
3. This warranty covers furniture intended for residential use only, and does not cover any industrial, commercial, institutional, or rental use.
4. Dissatisfaction due to buyer’s remorse.
5. Normal wear and tear.
6. Damages incurred during transportation, assembly, or maintenance.
7. Furniture that has been abused, exposed to extreme temperatures or humidity, or direct sunlight.

This warranty applies to all Hooker Furniture, Inc. products, replacing any previous warranties, and is subject to change without notice.

For warranty claims and inquiries, please contact:

Customer Service Department